01
Who is responsible
FreezeDryers.eu is operated by SIA Inkomercs K, registration number 40103144127, at Katlakalna iela 1, Riga, Latvia, LV-1073. We are the controller for personal data collected through this website and the enquiries sent to our team.
Privacy questions can be sent to info@inkomercsk.lv.
02
Data we collect
We receive information you choose to provide, including:
- your name, email address, phone number and company details;
- the subject and content of your enquiry or service request;
- the model, activity and product context you include in a request;
- information you provide by email or telephone.
Forms may also include the page and language used for the enquiry, the selected request type and the consent record associated with the submission. Please do not send sensitive personal information unless it is necessary for your request.
03
How we use data
We use enquiry and contact data to:
- answer product, availability, pricing and service questions;
- prepare information you ask for before a possible purchase;
- follow up on customer, warranty and service correspondence;
- maintain appropriate business and legal records.
The legal basis depends on the request. It may be steps taken at your request before a contract, performance of a customer relationship, a legal obligation, or your consent where consent is specifically asked for. We do not use acceptance of this policy as blanket marketing consent.
05
How long we keep data
We keep each record only for as long as it is needed for the purpose for which it was collected. An unanswered enquiry is kept for the time needed to respond and close the conversation. Customer, warranty and accounting records may be kept longer where a contractual or legal obligation requires it.
The final retention period depends on the record category and the applicable legal requirement. We review records for deletion or anonymisation when that period ends.
07
Your rights
Subject to applicable law, you may ask us to:
- give you access to your personal data and information about its use;
- correct inaccurate or incomplete data;
- erase or restrict processing in appropriate circumstances;
- provide data for portability where that right applies;
- stop processing where you have a valid right to object;
- stop consent-based processing when you withdraw consent.
Send a request to info@inkomercsk.lv. We may need to verify your identity before releasing or changing personal data. You can also complain to the Data State Inspectorate of Latvia or the data protection authority in your country.
08
Contact and changes
For privacy questions, write to info@inkomercsk.lv or to SIA Inkomercs K, Katlakalna iela 1, Riga, Latvia, LV-1073.
We may update this policy when our processing changes or the law requires it. The effective date and version at the top of this page show which text applies to new enquiries.