Owner guidance and service

Support & Service

Get help with your Harvest Right freeze dryer, vacuum pump or spare parts. Contact the SIA Inkomercs K service team with your equipment details and a description of what you need.

Service desk

info@inkomercsk.lv+371 27044911WhatsApp service desk

Send photos and videos by email or WhatsApp. Use the form below to describe your request.

Service request

Tell us about your equipment and the problem. Choose “Not sure / Unknown” if you cannot identify the model, or enter “Unknown” if you cannot find the serial number.

Send photos or videos separately by email or WhatsApp, including your name and equipment model.

Choose the right starting point

What can we help with?

01

Using your freeze dryer

Ask about preparation, tray loading, the automatic cycle, packing or the owner documentation supplied with your equipment.

02

Vacuum pumps & spare parts

Include the pump type or nameplate, machine model and a photo or part description so we can check the right next step and selected part availability.

03

Warranty & service enquiries

Tell us what happened and include your model, serial number and purchase reference. We will review the information and explain the available route for your case.

A clearer first reply

What to include in your request

A few specific details help us understand the situation before we reply. Send only information relevant to your request.

  1. 01
    Identify the equipment

    Model, serial number and pump type when relevant.

  2. 02
    Describe what happened

    Display message, symptoms, when it began and what you already tried.

  3. 03
    Add useful context

    Purchase reference and clear photos of the display, pump, connection or part.

Warranty and ownership

We will help clarify the next step

Commercial warranty coverage and duration are confirmed in your purchase documents. When you contact us, share those details so the service team can review the case. Your statutory consumer rights apply separately and are not removed by a commercial warranty.

Owners who bought elsewhere may also contact us. We will confirm what assistance is available and any applicable conditions before proceeding.